Topic | Contact Method |
Project related flag/query | Open a “Project Related Queries or Flags” Ticket |
No more numbers on project | Open a “No numbers on my project” Ticket |
Time registration Any task that is not calling live, such as briefings, coaching and waiting time, need to be declared by you. | Declare extra tasks once a day at the end of your workday via this link to the Time Registration Portal
If you forget to declare a task, or a task is not approved in the Time Registration Portal, you can open a “Missing time Registration” Ticket |
Technical Assistance / sound problem / forgotten passwords, etc | Open a “Technical Help” Ticket |
Respondent requests to be contacted by our GDPR Officer | Open a “Respondent requests contact by Data Protection Officer” Ticket |
Respondent requests to be Blacklisted | Open a “Blacklist Telephone Numbers” Ticket |
Payroll / Holiday Pay | |
Change your contact details | |
Contract / References | |
Recruitment/Language Tests | |
Booking Shifts | |
Absence/Lateness/Early Departure from Work (same day). It is your responsibility to contact us when you're not able to attend your shift.
| You need to inform us the same day before your shift begins. You can open a “Report Absence, Lateness or Early Departure” Ticket, or, alternatively, email rtd-tl@gdcc.com
If your agent ID starts with 1XXXX, you should call Rotterdam reception. |
Changing planning/planning queries | |
Other/not sure | You can reach the TL's at rtd-tl@gdcc.com |
Important - Subject Lines
It's important to open a ticket where possible, but if you do need to contact us via email, always include useful information in the subject line, such as your Agent ID and a brief description of your query, for example, “Agent 12345 – Request for holiday pay”.