GDCC - Agent Platform Links

GDCC - Agent Platform Links

Agent Utility

Site	Description
Agent Ticket Portal and Knowledge Base	Keep open while working. Use to contact Team Leaders, or to browse the Knowledge Base for help.
Planning Portal	Plan your shifts and check shifts approved (green)
Time Registration Portal	Use once a day to submit your time. Declare any other time on tasks you did that are not calling live, such as Briefings, Coaching, etc. If you forget to add a task, you can open a “Missing time Registration” ticket.
Agent Dashboard	View your productivity on all recently dallied projects, your average quality score, and attendance record. You need to add your 5-digit Agent ID to the end of the link to see your dashboard.
Coassemble Courses	View the training courses you've been invited to.

Calling on Nebu EU1 (Main Platform)

Site	Description
Softdial EU1/2	Dialer for Nebu EU1. Log in to this platform before opening Nebu. Will ask for your 8-digit Machine ID, for example “GDCCXXXX”.
Nebu EU1	Our main platform for projects, recording agent time registration and evaluation feedbacks. The system will sometimes first ask you to log in with your Machine ID Credentials, then a follow-up screen will appear asking you to enter your agent ID and password. You should only call to your planned project. Planned projects have a yellow star/asterisk* next to them. If you haven't called the project before, you should check your emails for a briefing invitation.

Calling on Nebu EU2 (Some Dutch Projects)

Site	Description
Softdial EU1/2	Dialer for Nebu EU2. Log in to this platform before opening Nebu..
Nebu EU2	Platform for some Dutch projects only. A TL will inform you if your project will be called on EU2.

Calling on Nebu USA Predictive

Site	Description
Softdial USA Preductive	Dialer for Nebu USA Predictive. Log in to this platform before opening Nebu.
Nebu USA Predictive	Platform for some work calling to the USA with predictive dialing settings. A TL will inform you if your project will be called on USA Predictive.

Calling on Nebu USA Manual

Site	Description
Softdial USA Manual	Dialer for Nebu USA Manual. Log in to this platform before opening Nebu.
Nebu USA Manual	Platform for some work calling to the USA with predictive dialing settings. A TL will inform you if your project will be called on USA Manual.

Calling on Forsta (CXXXXXX Projects Only)

Site	Description
Nebu EU1	Follow the steps for Nebu EU1 here, but do not log in to Softdial EU1. You need to log in to Nebu EU1 first to keep track of the time you call live for Time Registration.
Softdial for Forsta C Projects	Dialer for Forsta C Projects. Log in to this platform before opening Nebu. Will ask for your 8-digit Machine ID, for example “GDCCXXXX”.
Forsta for C Projects	Enter “GDCC” as the company name. Forsta will ask you for a dialler number after you select a project. The dialler number is the 4-digit number found at the bottom of your Softdial Dialpad.

Calling on Forsta (LXXXXXX Projects Only)

Site	Description
Nebu EU1	Follow the steps for Nebu EU1 here, but do not log in to Softdial EU1. You need to log in to Nebu EU1 first to keep track of the time you call live for Time Registration.
Softdial for Forsta L Projects	Dialer for Forsta L Projects. Log in to this platform before opening Nebu. Will ask for your 8-digit Machine ID, for example “GDCCXXXX”.
Forsta for L Projects	You must enter “Mantle Public” for the Company Name (NOT GDCC). Forsta will ask you for a dialler number after you select a project. The dialler number is the 4-digit number found at the bottom of your Softdial Dialpad.